Module: Communicating for Results
What’s in it?
- Getting things done through others
- Minimising misunderstandings through clear messages and feedback
- Becoming more influential through what we do and say
- Getting on the same wavelength and making it count
- Understanding assertive behaviour as opposed to passive and aggressive behaviour
- How to use body language and assertiveness to deal with difficult situations
- How to deal with unsatisfactory performance assertively.
